Welcome to the Thapar E-Ticket Support System

In order to streamline support requests and better serve you, THAPAR utilizes an e-Ticket support  system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference THAPAR e-Ticket provides complete archives and history of all your support requests. A valid email address preferable @thapar.edu is required to submit a ticket. Please submit complete information like nature of support, its location, contact and mobile number to process your support request. 

Easy Step to get online help/support
  1. Create an account with your_email_id@thapar.edu or personal_email_id.
  2. A user will receive a verification email. 
  3. Verify your email by clicking the verification link.
  4. Create an eTicket for support under the relevant help.

A. Centre of Information & Technology Management (CITM)

Online Support Topics:
  1. Creation of Email ID & WebKiosk
  2. Email Support of @thapar.edu
  3. Internet WiFi/ LAN Support
  4. LMS Faculty Subject Support
  5. LMS Student-Subject Support
  6. LMS Technical Support
  7. Matlab Software Support
  8. Repair of Equipment Support
  9. Repair of PC-Laptop Support
  10. SPSS Software Support
  11. TURNITIN Article Deletion
  12. Webkoisk Reset Password

B. Nava Nalanda Central Library (NNCL)

Online Support Topics:
  1. Old Question Paper Request
  2. Remote Access Login
  3. URKUND Assistance
  4. Book Requisition
  5. E-journals and Article Request
  6. Book Due and Related Queries
  7. e-Books Access
  8. TuDR Thesis and Dissertation
  9. Outstanding Dues Clearance
  10. OPAC Password Reset
  11. Books Issue/ Reservation
  12. Periodicals, Journals, Magazines
  13. Office Assistance
  14. Lost and Found Cases
  15. Literature Search
  16. Virtual Assistance
  17. Research Support Services
  18. LMTSoM Library Assistance
  19. Document Delivery Books - DELNET